If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS, retail pickup, and fees on purchases) on the same payment method used for purchase.
If your event was rescheduled, we'll contact you with the new date and time ASAP. Can't make it? The decision to issue refunds for rescheduled/postponed events is up to the individual artist, team, or venue, but we'll do everything we can to help! Just contact us.
If your tickets are lost, stolen, damaged, or destroyed, please contact us. Our team is happy to help.
For damaged or destroyed (print-at-home) tickets, just print again from the link in your confirmation email or your tix.com account.
REFUNDS AND EXCHANGES
All tickets for events at participating venues are fully refundable for 72 hours after purchase, up until one week before the event.
The standard policy for other venues and many artists, teams, etc. is No Refunds or Exchanges. But if something comes up closer to the event and you can't make it, we'll do everything we can to help. Just contact us!
ACCEPTANCE OF TERMS
The following are the rules ("Terms") governing the use of the Ora's Alliance (OA) web site ("Site"). By using the Site, you agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. OA reserves the right to change these Terms at any time by posting them on the Site. Links or content from other web sites ("Third-Party Sites") are governed by the Terms for the Third-Party Sites.
The information, images, and software ("Content") on this Site is the property of OA and/or third parties supplying information to the Site. The Content is protected by U.S. and international copyright laws. You are only authorized to view and to retain a copy of pages of this Site for your own personal use. Any reproduction, publication, or further distribution or public exhibition of materials provided at this site in whole or in part is strictly prohibited.
The Site may reference or link to Third-Party Sites. OA has no control over these Third-Party Sites or the content within them. OA can not guarantee that the content contained in these Third-Party Sites is complete, accurate, and/or legal. OA does not warrant that these Third Party Sites will not contain viruses or otherwise impact your computer. By using the Site to purchase products, search, or link to Third-Party Sites, you agree and understand that you may not make any claim against OA for any damages or losses, whatsoever, resulting from your use of the Site or Third Party Sites.
Children under the age of 13 are prohibited from submitting personal information to OA. Federal Law prohibits websites from collecting and/or distributing personal information from children without parental consent. At this time, OA has no effective means to obtain and track parental consent. Therefore, OA must prohibit the submission of personal information from children under the age of 13.
OA does not promise that the Site or any services, such as email, links, products, pricing, or searches offered on the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Site or any Content, search or link on it. The Site, and its Content are delivered on an "as-is" and "as-available" basis. OA can not ensure that files you download from the Site will be free of viruses or contamination or destructive features.
OA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT, LIMITATION, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
If there is any dispute about the Site or involving the Site, you agree that the dispute will be governed by the laws or the State of Tennessee without regard to its conflict of law provisions. You agree to personal jurisdiction by and venue in the state and federal courts of the State of Tennessee, County of Montgomery.
You agree to indemnify and hold OA, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the Site.